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Person-Centered, Equity Focused, Healthy Outcomes

Programming and community engagement are at the core of our strategy. We invest heavily in supporting the development of integrated solutions and delivering reliable tools to those who need them most. Discover more about our services and campaigns below and get in touch to stay up to date regarding our latest efforts.

PALM Program

Residential Program

Provides short-term residential and supportive services to persons living with HIV/AIDS who are 18+ and unhoused. This program provides a person-centered care model emphasizing dignity in a discrimination and stigma-free environment.

The primary focus of the PALM program is to implement an individualized plan to move toward self-sufficiency and viral suppression.


  • Must be living with HIV.

  • Your household annual gross income cannot exceed 80% of area median income per your county of residence.

*PALM Program services are limited to individuals and cannot accommodate families. You must be currently unhoused or at risk. 

Other services provided by House of Mercy may have additional requirements

You are eligible to receive a referral to House of Mercy from your case manager, health care provider, social services provider, or self-referral. House of Mercy works closely with other agencies to provide assistance without duplication of services.

To begin, please complete the intake form, and a staff member will be in contact with you shortly.



Case Management Services

Delivers case management support to individuals living with HIV/AIDS in the broader community or clients leaving our in-resident PALM program. Clients are matched with a case manager as they continue their transition to living an independent life.


Program services include: Emergency assistance, Housing Case Management, Referrals, Advocacy, Securing Benefits, Transportation Assistance, and Life Skills

Counties we serve: (NC) Mecklenburg, Cabarrus, Gaston, Rowan, Anson, Iredell, Lincoln, & Union

(SC) Chester, Lancaster, & York


To begin, please complete the intake form, and a staff member will be in contact with you shortly.

Image by Vonecia Carswell


We advocate for justice in solidarity with the Sisters of Mercy and others working to create a more equitable and just society.

We commit to working towards systemic change and are focusing on the following three areas: 



Access to care

Stigma & Discrimination 

"The voice of mercy is truly authentic when it is the voice of justice." ~Ethel Bignell

Image by Houcine Ncib

Our Values: 

Community Advocacy Resolve Empower

Positive Connections
Advocacy and Social Justice
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