House of Mercy

celebrating 30 years 


residential and community care 

Our Mission 

House of Mercy gives individual and corporate witness to the compassion and love of God to Persons Living with HIV/AIDS while embracing the value of sacredness of life, justice, human dignity, service, and integrity.


Our Impact in 2021

Days of Care Provided 

People served

Community Partners

Meals Served

Volunteer Hours 



What We Do 

Residential Program

Our residential program provides intensive 24/7 care for individuals living with HIV who are unable to live independently. We care for up to six individuals who are provided a private room and are cared for by a staff of dedicated professionals. We focus on the overall well-being of our residents on their path to health, stability and independence. 

To learn more about the services provided click here. 

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Bridge Program

Launched in 2020, the Bridge Program is the newest program at House of Mercy. Participants in our Bridge Program receive access to various supportive services that promote health, overall well-being and reduce barriers to care. Participants receive access to rental assistance, utility support, transportation and groceries. 

To learn more about the services offered in our Bridge Program click here. 

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Advocacy & Social Justice

We advocate for justice in solidarity with the Sisters of Mercy and others working to create a more equitable and just society.

We commit to working towards systemic change and are focusing on the following three areas: 



Access to care

Stigma & Discrimination 

To learn more or to volunteer please click here 

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Who We Are

House of Mercy is a sponsored ministry of the Sisters of Mercy of the Americas, located in the Sisters of Mercy South Central Community

Historically, the Sisters of Mercy, in the spirit of their foundress, Catherine McAuley, have endeavored to serve those in need and to be responsive to unmet needs in society.  In 1988, a formal decision was made by the governing body of the Sisters of Mercy of North Carolina to seek a way to become involved in ministering to people living with AIDS. 


As the Sisters conducted a study to determine how best to use their limited resources to respond to the epidemic, it became clear that housing was the greatest need in the area; at that time, there were no housing options for persons living with HIV/AIDS.

After much planning, many obstacles, and three years, the happy day arrived when the House of Mercy was able to open its doors and welcome the first residents. House of Mercy officially opened on May 18, 1991.

Today, House of Mercy remains a family care home licensed by the North Carolina Department of Health and Human Services. The facility is able to serve up to six residents at a time in an intentionally home-like setting. 

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Catherine McAuley, 
Foundress of the

Sisters of Mercy.

Sister Mary Wright, 

the first President

of House of Mercy


Latoya Gardner, JD

President & CEO

Jackie Cotter, RN   

Director of Nursing

Katherine Jones 

Bridge Program Coordinator 


Crystal White
Activities & Volunteer Coordinator



Development &

Communications Manager

Natalie Taylor-Kouassi
Human Resources & Administration Manager

Effron Esseiva

Pro-Bono CTO​ 

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Latoya Gardner, JD

President & CEO

Phone: (704) 825-4711 ext. 2

Fax: (704) 825-9976


Board of Directors 

Cicely Johnson


John Panzica

Vice Chair

Nicole Fitz


Daniel Kling



Jennifer Aliff

LaTanya Johnson

Cindy Tilley

Judy Dobies

Allen Kim 

Jessica Eason 

Latoya Gardner, JD Ex-Officio, President & CEO

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Cicely Johnson

Chair of the Board

Director of Bank Compliance 



Board Opportunity

House of Mercy seeks candidates to serve on our Board of Directors on an ongoing basis. Our board meets on the first Tuesday of every other month at 6:30 PM for a meeting that lasts 1.5 to 2 hours (February, April, June, August, October, and December). Board members are also asked to serve on standing committees that meet several times a year at a time selected by the committee members. Board terms are generally 3 years in length. We are particularly in need of the following expertise: Development/Advancement, Marketing/PR, Human Resources, and Insurance. We are looking to increase our cultural diversity on the board.

Work With Us 

Since 1991 the House of Mercy has provided care to people living with HIV/AIDS in a residential setting. Just as treatment options have improved, so has the House of Mercy and our team is growing to increase our impact and prevent the spread.

House of Mercy is licensed by the State of North Carolina as a six-bed Family Care Home providing care to adults living with HIV. Residents are accepted with unconditional love and are cared for 24 hours a day by highly committed caregivers. House of Mercy caregivers are certified CNAs, LPNs, and RNs. ​House of Mercy offers a range of benefits including medical, dental, prescription drug, life, accidental death & dismemberment, short- and long-term disability insurance, paid time off (PTO), shift differentials/premium pay, flexible spending accounts, and 403(b) employee retirement savings plan to eligible employees.

Current Job Opportunities 

Development & Communications Manager 

 The Development and Communications Manager will contribute to House of Mercy’s mission and community impact priorities by diversifying and managing development activities to sustain the organization’s operations and long-term stability. The Development and Communications Manager will design and implement an annual development plan, marketing and communications plans and strategies including online giving, digital communications, key messaging, storytelling and brand experience. The successful candidate will possess an entrepreneurial spirit and help forge new relationships to build House of Mercy’s visibility, impact, and financial resources.

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job description

 CNA/Med Tech 1st Shift (9 am - 5 pm)
Monday - Friday 


The CNA/Shift Supervisor will be responsible for supervising around-the-clock care for (6) six residents. Your day may include driving a resident to doctor's appointments, cooking family-style meals for our residents, helping with hygiene, and treating our residents as you would want your loved ones to be treated. A CNA who does not come with MedTech credentialss will be able to obtain that additional certification under the guidance of our Director of Nursing. 

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job description

Grant Writer - Part-Time 

The Grant Writer provides an essential role in the organization, researching available grants, creating grant proposals, managing the awarded grants and creating reports that enable the House of Mercy to serve the residents, their families, and our community. The Grant Writer is responsible for coordinating and gathering information to write
detailed, organized, and compelling grant proposals, reports, and other documents.

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job description

House of Mercy, Inc is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable state or federal law.

House of Mercy encourages all qualified applicants to apply.

No phone calls please.


Everyday Opportunities at the House (good for individuals and groups!)


  • Play games with residents: Our residents love to play games; anything from Bingo to UNO.

  • One-on-One Friendships: Make a special friendship with one of our residents who would love a visitor to just talk or mentor them in an area of growth.

  • Yard work and other projects: Our grounds often need some sprucing up or our transport vans can use some regular tidying.

  • Cook meals for our six residents.

We also rely on volunteers for some administrative tasks. This can even be done from your own home! We especially encourage those looking for internships or volunteer service hours to apply at House of Mercy. We have multiple opportunities in our administrative office such as HR Support, Social Media, Fundraising, Grant writing, and compiling data.


All persons regardless of age, race, gender identity, religion, sexual orientation, legal status, or expression of HIV status are eligible to apply for positions as a volunteer. All volunteers must complete a volunteer application and receive training about the House of Mercy policies, procedures and services.


Please note: All volunteers at House of Mercy must undergo a criminal background check prior to being accepted as a volunteer.


give time and skill


Volunteers participate in areas where they are interested as their schedule permits.

We especially encourage volunteers to consider organizing a meal or activity on a weekend or evening when our Activity Coordinator is not here.


Whether you can volunteer once a month or once a week we are happy to have your help! We can use volunteers in the following areas:

30 Years of Mercy Event (May 18)


This year we are celebrating our 30th anniversary! This is a major undertaking that needs volunteers of many kinds including virtually designing materials, social media marketing, event advisory board, and much more!

Walk for AIDS (TBA - Spring 2022)


Many types of volunteer opportunities are available at this yearly event. If the event is held virtually, we can use volunteers who are tech and social media savvy to help us market the event. If we hold the event on site and in person, we need volunteers from managing the water station, to collecting pledges.

World AIDS Day (Dec. 1)


A yearly event in which we gather to commemorate those no longer with us and raise awareness. We will need virtual volunteers to help us with marketing the event and fundraising.


Volunteers are the Heart of the House! Volunteers participate in areas where they are interested and as their schedules permit. 


give in kind

The House of Mercy always needs various additional items. You can help by delivering items to 304 McAuley Circle in Belmont on the Sisters of Mercy Campus. Please call 704-825-3000 and let our staff know, and they will arrange a no-contact drop off with you.


  • Meals and drinks (bottled juice, bottled water, soda, Kool-Aid, Crystal Light, tea bags, Gatorade)

  • Individually wrapped snacks, fruit cups

  • Pantry staples, canned foods

  • Gift Cards: Walmart, Ayrsley Grand Cinemas, Cook-Out, Pizza Hut, Golden Corral, Tony’s Ice Cream, KFC, local restaurants

  • Personal Care Products: Dove soap (bar or liquid), Dove body wash, deodorant, shampoo, conditioner, triple-blade razors, Vaseline, Chapstick, flushable wipes

  • Cleaning Products: liquid laundry & dish detergent, Clorox, Lysol, Mr. Clean, disinfectant wipes

  • Household Items: XL garbage bags, toilet paper, towels, washcloths, paper towels, hand sanitizer, antibacterial hand soap, Kleenex

If you would prefer to purchase items online and have them shipped directly to House of Mercy, visit our Amazon Charity List! This list is updated regularly and includes some single-purchase items, as well as many of the items listed above.

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  • Your support changes lives. Give a gift to House of Mercy... make a difference for those living with HIV/AIDS.

  • Because of your generosity, more than 340 men and women living with HIV/AIDS have had a home and compassionate care at their time of greatest need.

  • Your donations make House of Mercy's mission possible. Donors like you contribute 80% of our annual operating budget, and 100% of your gift provides services and supplies for our residents.

Join our Volunteers

Crystal White
Activities & Volunteer Coordinator


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Crystal White

Activity & Volunteer Coordinator

Phone: (704) 800-6008
Fax: (704) 825-9976


A look inside our home

Residence Front

Residence Front

The front of the residence facility. Our residents love to sit on the front porch and relax in conversation with other residents and guests.

Living Room

Living Room

The living room, where residents like to watch TV. This space is also available for residents to spend time with their families and other guests.

Dining Area

Dining Area

The dining area where residents enjoy their meals. Meals are prepared by staff or donated meals are brought in by various churches and individual donors.

Sun Room

Sun Room

In the sun room, residents can enjoy the beautiful view of the grounds in back and spend time watching TV and socializing.



Resident rooms are furnished with a bed, over-the-bed table, dresser, night table, TV/DVD, phone, and closet. Residents are encouraged to decorate and arrange their rooms to suit their own personal tastes.

Recreation Area

Recreation Area

This is the recreation area where residents can participate in a variety of activities. Residents enjoy the bumper pool table, puzzles and games, watching TV and movies. This area also contains a separate kitchenette where residents have access to drinks and snacks.

Meditation Room

Meditation Room

The meditation room is where residents and/or their families who wish to pray or meditate have a private area in which to do so.



The gazebo is located in the back yard of the residence facility. Residents and their families/guests enjoy sitting in the swing and enjoying the quiet and peaceful surroundings of this area.



Looking back at the residence facility. The sun room is to the right of the building. Residents often enjoy cook-outs here for holidays.

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