House of Mercy

celebrating 31 years 

residential and community care 

Our Mission

House of Mercy empowers those living with HIV/AIDS in their transformation toward a more independent life. 

Our Vision

We envision a world free of stigma and discrimination where everyone has the opportunity to thrive.


Our Impact in 2021

Days of Care Provided 

People served

Community Partners

Meals Served

Volunteer Hours 



What We Do 

PALM Program

Our residential program, recently renamed the PALM (Peace and Love in Mercy) program  provides intensive 24/7 care for individuals living with HIV or AIDS who are unable to live independently. We care for up to six individuals who are provided a private room and are cared for by a staff of dedicated professionals. We focus on the overall well-being of our residents on their path to health, stability and independence. 

To learn more about the services provided click here. 

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Positive Connections 

Positive Connections  is the newest program at House of Mercy. Participants in our Positive Connections program receive access to various supportive services that promote health, overall well-being and reduce barriers to care. Participants receive access to rental assistance, utility support, transportation and groceries. 

To learn more about the services offered in our Bridge Program click here. 

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Advocacy & Social Justice

We advocate for justice in solidarity with the Sisters of Mercy and others working to create a more equitable and just society.

We commit to working towards systemic change and are focusing on the following three areas: 



Access to care

Stigma & Discrimination 

To learn more or to volunteer please click here.

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Who We Are

House of Mercy is a sponsored ministry of the Sisters of Mercy of the Americas, located in the Sisters of Mercy South Central Community

Historically, the Sisters of Mercy, in the spirit of their foundress, Catherine McAuley, have endeavored to serve those in need and to be responsive to unmet needs in society.  In 1988, a formal decision was made by the governing body of the Sisters of Mercy of North Carolina to seek a way to become involved in ministering to people living with AIDS. 


As the Sisters conducted a study to determine how best to use their limited resources to respond to the epidemic, it became clear that housing was the greatest need in the area; at that time, there were no housing options for persons living with HIV/AIDS.

After much planning, many obstacles, and three years, the happy day arrived when the House of Mercy was able to open its doors and welcome the first residents. House of Mercy officially opened on May 18, 1991.

Today, House of Mercy remains a family care home licensed by the North Carolina Department of Health and Human Services. The facility is able to serve up to six residents at a time in an intentionally home-like setting. 

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Catherine McAuley, 
Foundress of the

Sisters of Mercy.

Sister Mary Wright, 

the first President

of House of Mercy



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Latoya Gardner, JD

President & CEO

Phone: (704) 825-4711 ext. 2

Fax: (704) 825-9976

Email: ceo@thehouseofmercy.org

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Jackie Cotter, RN

Director of Nursing

Phone: (704) 825-8832

Fax: (704) 825-9976

Email: jackie@thehouseofmercy.org

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Lauren Frank

Development & Communications Associate

Phone: (704) 825-4711 ext. 7

Fax: (704) 825-9976

Email: lauren@thehouseofmercy.org

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Natalie Taylor Kouassi

Human Resources & Administration Manager

Phone: (704) 825-5959

Fax: (704) 825-9976

Email: natalie@thehouseofmercy.org

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Activities & Volunteer Coordinator

Phone: (704) 825-4711 ext. 6

Fax: (704) 825-9976


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Positive Connections 


Effron Esseiva

Pro-Bono CTO

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Rachelle Mendiola

Summer Intern

Phone: (704) 825-4711

Fax: (704) 825-9976


Phone: (360) 410-4824

Fax: (704) 825-9976

Email: effronesseiva@thehouseofmercy.org

Phone: (704) 825-4711

Fax: (704) 825-9976

Email: rachelle@thehouseofmercy.org


Board Members

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Deacon John "Zeke" Panzica

Chair of the Board

Deacon Queen of the Apostles

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Nicole Fitz

Vice Chair of the Board

Executive Director of HR Operations & People Analytics, Ally Financial Inc.​

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Judith "Judy" Dobies


Retired, AT&T

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Daniel Kling


Assistant Professor of Finance, Belmont Abbey College

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Sr. Carolyn Coll, RSM

Board Member


Cindy Tilley

Board Member

VP of Human Resources, Hospice & Palliative Care, Charlotte Region

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Allen Kim

Board Member

VP of Information Technology for Children's Home Society of North Carolina

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Jessica Eason

Board Member

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Latoya Gardner

Ex-Officio, CEO & President 


Board Opportunity

House of Mercy seeks candidates to serve on our Board of Directors on an ongoing basis. Our board meets on the first Tuesday of every other month at 6:30 PM for a meeting that lasts 1.5 to 2 hours (February, April, June, August, October, and December). Board members are also asked to serve on standing committees that meet several times a year at a time selected by the committee members. Board terms are generally 3 years in length. We are particularly in need of the following expertise: Development/Advancement, Marketing/PR, Human Resources, and Insurance. We are looking to increase our cultural diversity on the board.

Work With Us 

Since 1991 the House of Mercy has provided care to people living with HIV/AIDS in a residential setting. Just as treatment options have improved, so has the House of Mercy and our team is growing to increase our impact and prevent the spread.

House of Mercy is licensed by the State of North Carolina as a six-bed Family Care Home providing care to adults living with HIV. Residents are accepted with unconditional love and are cared for 24 hours a day by highly committed caregivers. House of Mercy caregivers are certified CNAs, LPNs, and RNs. ​House of Mercy offers a range of benefits including medical, dental, prescription drug, life, accidental death & dismemberment, short- and long-term disability insurance, paid time off (PTO), shift differentials/premium pay, flexible spending accounts, and 403(b) employee retirement savings plan to eligible employees.

Current Job Opportunities 

 CNA/Med Tech 1st Shift (9 am - 5 pm)
9am -5pm: Every Thursday & Friday and Every Other Weekend

The CNA/Shift Supervisor will be responsible for supervising around-the-clock care for (6) six residents. Your day may include driving a resident to doctor's appointments, cooking family-style meals for our residents, helping with hygiene, and treating our residents as you would want your loved ones to be treated. A CNA who does not come with MedTech credentialss will be able to obtain that additional certification under the guidance of our Director of Nursing. 

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Click for the full

job description

Activities and Volunteer Coordinator
Part-Time, Exempt, 20 hours per week

The individual employed as the Activity & Volunteer Coordinator has primary responsibility for managing the client recreation program at House of Mercy, the recruitment and scheduling of volunteers, and assistance in special fundraising events. From time to time the position will also assist with other tasks when the House is especially busy.

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Click for the full

job description

House of Mercy, Inc is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable state or federal law.

House of Mercy encourages all qualified applicants to apply.

No phone calls please.

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  • Your support changes lives. Give a gift to House of Mercy... make a difference for those living with HIV/AIDS.

  • Because of your generosity, more than 340 men and women living with HIV/AIDS have had a home and compassionate care at their time of greatest need.

  • Your donations make House of Mercy's mission possible. Donors like you contribute 80% of our annual operating budget, and 100% of your gift provides services and supplies for our residents.

A look inside our home

Residence Front

Residence Front

The front of the residence facility. Our residents love to sit on the front porch and relax in conversation with other residents and guests.

Living Room

Living Room

The living room, where residents like to watch TV. This space is also available for residents to spend time with their families and other guests.

Dining Area

Dining Area

The dining area where residents enjoy their meals. Meals are prepared by staff or donated meals are brought in by various churches and individual donors.

Sun Room

Sun Room

In the sun room, residents can enjoy the beautiful view of the grounds in back and spend time watching TV and socializing.



Resident rooms are furnished with a bed, over-the-bed table, dresser, night table, TV/DVD, phone, and closet. Residents are encouraged to decorate and arrange their rooms to suit their own personal tastes.

Recreation Area

Recreation Area

This is the recreation area where residents can participate in a variety of activities. Residents enjoy the bumper pool table, puzzles and games, watching TV and movies. This area also contains a separate kitchenette where residents have access to drinks and snacks.

Meditation Room

Meditation Room

The meditation room is where residents and/or their families who wish to pray or meditate have a private area in which to do so.



The gazebo is located in the back yard of the residence facility. Residents and their families/guests enjoy sitting in the swing and enjoying the quiet and peaceful surroundings of this area.



Looking back at the residence facility. The sun room is to the right of the building. Residents often enjoy cook-outs here for holidays.

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